Sales Team Leader

The Team Leader – Sales (Scotland)role is central to Castle Water’s Sales strategy in the Scottish Market. The Team Leader’s primary responsibility is to grow company revenue and profit through all sales channels by effectively managing and motivating the Sales team. This diverse role will require involvement in all aspects of the Sales strategy, from coaching and supporting individual team members in achieving their targets and delivering a market-leading service experience, to direct customer engagement to close new business, retain customers and resolve any escalated issues.

Reporting directly to the Sales Director (Scotland), the Team Leader is responsible for sales performance at both individual and team levels, ensuring the achievement of targets and KPI’s. This includes developing skills and capability within the team via training, coaching and mentoring. The Team Leader is required to monitor sales activity, report to senior management in line with targets and KPI’s, and actively participate in the formation of new sales strategies and tactics. As well as managing the internal Sales team, including implementing HR and other organisational policies, the Team Leader will directly engage with customers and prospective customers in order to achieve new business and retention targets.

• Ensuring achievement of team targets and KPI’s
• Coaching, training and proactively supporting the Sales Team
• Effective and timely reporting (targets/KPI’s) to senior management
• Reducing customer attrition by implementing proactive and reactive retention strategies and direct action
• Contributing as required to the development of Sales and Marketing strategies
• Nurturing effective relationships with colleagues across the business and seeking opportunities to increase efficiencies and achieve wider business goals such as maintaining and improving market-leading service levels
• Effectively administering HR and other organisational policies
• Directly closing and facilitating new business
• Negotiating with “non-contract” customers including new occupiers, facilitating their onboarding and contract agreement
• Resolving customer issues and arranging payment as required
• Engaging with customers (in writing or by telephone) and providing substantive written responses
• You will be expected to carry out any other duties that may reasonably be required in line with your main duties along with any other ad-hoc task as required

• Proven sales management experience, ideally in a B2B or utilities environment
• Excellent negotiation, verbal, written and numerical skills
• Ability to understand and address complex issues
• Effective time management skills and organisational skills
• Experience of working in a fast paced environment, under pressure and to tight deadlines
• Good knowledge of Microsoft packages including Excel and Office 365 – Desirable