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Manage your account safely and securely online anywhere, anytime from your desktop or smartphone.
Manage payments and find invoices and statements for one or multiple accounts all in one place.
Find your meter, submit meter readings and track usage to make sure you only pay for the water being used.
Set up Direct Debit quickly and securely for all your accounts in just a few minutes using the portal.
Find the answers you need, make a new request and track open request cases faster than ever before.
Tours walk you through how to use different tools in the portal. All the tours that we think will be most useful to you are available from the portal homepage.
Looking for your latest invoice, past invoices or letters from us? Log in to search, view and download them all on your personalised online account. For fast, reliable eco-friendly billing switch on paperless billing.
Save time and skip the queues by chatting to an advisor online, or use the portal's Help and Support centre. You can also open a new request case and get updates on existing cases.
Find your water meter using interactive map on your online customer portal here.
If your meter is safe to access, note your reading (we only need the black digits).
Log in to the customer portal and submit the meter reading you took.
Your meter reading data is tracked in the consumption dashboard in the portal, so you can keep an eye on things.
