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Case Study
December 28, 2023
One of the largest in the UK, UCLan has a staff and student community of almost 38,000 people. The university wanted to reduce their water bills across their estate and took advantage of the recently deregulated water market which allowed them to switch water retailer.
“We are dedicated to delivering excellent service and real cost savings in the new competitive market and work closely with CCS to help achieve this for our growing number of public sector customers.”
John Reynolds OBE, CEO and Founder.
In November 2017, Castle Water achieved recommended supplier status in the first aggregated further competition, enabling participating public sector customers in England to access the Crown Commercial Service (CCS) framework for the provision of water and wastewater services.
The framework allows public sector customers in England to switch to a single retail provider for their billing and account management services and secure their retail costs for 2-3 years.
Having switched to Castle Water through the framework, the partnership has benefited from competitive water rates, an experienced Commercial Relationship Manager, highly-rated customer support with experience to advise on a huge range of value-added services to help them get the most from their water services.
“Joining the CCS tender was the best option for us, it took all the hassle out of the process and saved us a lot of time. I have been very impressed with the team so far. The customer service has been excellent, and the transfer was very smooth.”
Laura Carter, University of Central Lancashire.
