Billing services

Simple, greener, faster billing

Managing your bills has never been easier. With our seamless account-to-account payment options, you can now take control of your water bill payments effortlessly. Skip the hassle of writing checks or juggling multiple payment platforms – our solution lets you pay directly from your banking app. It’s fast, secure, and designed to save you time, so you can focus on what really matters. 

Easy payments at your fingertips

Account-to-account payment via a banking app is a secure and direct transfer of funds between your bank account and the service provider’s account, without the need for third-party platforms or card payments.

We’ve also made improvements that make understanding your business water bill easier:

  • Fewer pages: We’ve reduced the size of your bill by removing unnecessary cover letters, saving paper, and streamlining the experience.
  • Clearer information: Our bills focus on what matters most to you.
  • New bill explainer: Got questions? Our handy bill explainer is available to guide you through every detail.

The easiest way to pay your bill is by Direct Debit

It’s never been easier to pay your bills by Direct Debit. Log in to your customer portal account to take control of your billing today.

There are a number of benefits to paying via Direct Debit:

  • Take paying bills off your ‘To Do’ list
  • Regular Direct Debit payments help to manage cash flow
  • Direct Debit payments are covered by the Direct Debit Guarantee
  • Direct Debits help to avoid late payment charges
castle water customer portal

Better for you. Better for the planet.

Make managing your payments easier by switching to paperless billing. No postal delays, lost statements, or unnecessary waste. With paperless billing, you can access all your bills online anytime, anywhere – fast, secure, and convenient.

Access your billing information anytime

Log into your customer portal to view your bills, submit meter readings, and manage your account balance whenever you like.