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As we aim to minimise our tariffs, and do not want to increase costs for all customers, we have had to take the decision to put in place two additional charges for occasions where we incur costs above the level allowed for in the tariff.
This charge is applied where we attend your premises to read a meter, but you do not permit us to do so,. In these cases there will be a charge of £45.
Where we are required to carry out unusual maintenance tasks to successfully read a meter, such as pruning hedges or removing a build-up of mud, or complying with access restrictions imposed by you, there will be a charge of £67.
We aim to take a meter reading from all our customers at least once annually, and in most cases twice a year. Unfortunately, in some cases we are unable to take a meter reading when we attend customer premises which results in us incurring significant costs.
It is important to note that:
You can avoid meter access charges by facilitating access to your meter, including conducting regular checks to ensure your meter remains accessible when our meter reader calls.
Maintain a clear area around your meter, with ideally two feet (minimum one foot) of clearance around the edge of the pit to allow ease of access for our meter readers
Conduct regular checks to ensure your meter remains in a condition that it could be easily read by our meter readers
Facilitate access to your meter when our meter reader visits.
Submit monthly meter readings on the portal so we always have an up-to-date meter reading for your account
Keep your bills up-to-date by submitting regular meter readings on your online customer portal.
Learn how to submit a meter reading and the importance of regular reporting.
Find out more about shared meters and how to report for these.
Login or register for your online account to repair, install, maintain or replace a meter.