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Whether it’s a billing issue, or a request for emergency supplies, the Castle Water portal has you covered.
Our help centre ensures you’re fully equipped to handle any business water or water meter related issue, and will make sure you get to the right parties, be it our billing team, an external contractor, or your wholesaler.
Working with Castle Water to make sure that the right contingencies are in place, and to keep your bills as accurate as possible.
Report billing issues to us, and let us know if there are issues with supplies. Our team will help you with bespoke guidance and assistance with your water bills should there be an issue with supply.
We’re on-hand, but most of our guidance is also available through our portal.
Get help with:
| Burst Main |
| Emergency Supply |
| Flooding |
| Loss of Water |
| No Running Water |
| Surface Water Drainage |
| Water Incidents |
| Water Running Brown |
| Who Supplies My Water |
If you are struggling to understand your water bill, or if something seems off, make sure to get your bill validated by our experts. We can help you understand your bill, and will be able to identify if something is wrong, and how to make smooth payments. Our bill help resources:
Your bill explained
Wholesaler queries and requests
Useful resources
Moving premises
Repairs to water infrastructure will often fall under your regional wholesaler. Smaller repairs may require an outside contractor.
You should let us know if there is an outage, as that may impact your billing, but when there are issues such as a burst water main, or localised water discoloration, you should get in touch with your wholesaler immediately.
|
Affinity Water |
0345 357 2407 |
|
Albion Water |
0800 917 5819 |
|
Anglian Water & Hartlepool |
0800 145 145 |
|
Bournemouth Water |
01202 590 059 |
|
Bristol Water |
0345 702 3797 |
|
Cholderton & District Water |
07437 445 863 |
|
Essex & Suffolk |
0345 717 1100 |
|
Northumbrian Water |
0345 717 1100 |
|
Portsmouth Water |
0239 244 9081 / 0239 247 7999 |
|
Scottish Water |
0800 077 8778 |
|
Severn Trent Water |
0800 783 4444 |
|
South East Water (6am to 10pm Mon – Sun) |
0333 000 0018 |
|
South East Water (out of hours) |
0333 000 0365 |
|
Southern Water |
0330 303 0368 |
|
South Staffs Water |
0330 123 0116 |
|
South West Water |
0344 406 8053 |
|
Sutton & East Surrey Water |
01737 772000 |
|
Thames Water |
0800 316 9800 |
|
United Utilities |
0345 672 3723 |
|
Wessex Water |
0345 600 4600 |
|
Yorkshire Water |
0333 414 9040 |
When your business has a dependence on water, it should have emergency planning in place.
Make the switch to the UK’s largest independent business water supplier. We will ensure that key contingencies in place, and the right guidance is provided should there be a water supply issue
Reach out to a member of the Castle Water team today.