Billing Advisor

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

The Billing Advisor role is central to our activities and provides an opportunity to use a range of relevant skills. The main responsibilities of the role are:

• Generate a variety of customer bills with meticulous attention to detail and punctuality, ensuring every bill is error-free and delivered on schedule.
• Conduct thorough reviews and adjustments to accounts that bypass our automated billing process, ensuring all aspects of a customer’s account, including legal entity information, and charging specifics, are verified and aligned.
• Manage requests from internal departments and customers regarding move-in and move-out processes. This includes contacting customers where required.
• Utilise various resources to identify occupiers of sites and compile evidence packs to support findings.
• Collaborate with fellow team members to address billing queries, contributing expertise and cooperation to achieve swift and satisfactory resolutions.
• Extend expertise to assist other areas of the business with billing queries, demonstrating flexibility and knowledge as a valuable resource across departments.
• Actively participate in process improvement initiatives, offering fresh ideas and insights to enhance efficiency and effectiveness in billing operations.
• Effectively manage workload and cases to ensure all tasks are completed within specified timeframes, prioritising tasks to meet deadlines without compromise.

• Ability and willingness to learn and develop.
• Ability to flourish in a high pressure, challenging and fast paced environment.
• High level of numeracy, literacy, customer service and attention to detail required.
• Basic Microsoft Excel capabilities
• High organised, flexible with a positive attitude, ability to work collaboratively and autonomously, and to prioritise work.
• Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations.
• Willingness to take ownership of issues and see them through to resolution.
• Work independently, but also demonstrate excellent team working skills.