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The Customer Service Advisor role is central to our activities and provides an opportunity to use a range of relevant skills. The main responsibilities include dealing with customer queries via telephone, webchat & email, investigating and processing changes in occupancy and ensuring our records are correct and kept up to date.
The role will report to the Customer Services Team Leader in the Ayr office and will regularly collaborate with all other teams across the business.
Customer Service Advisors are the first point of contact for most customers and should therefore bring enthusiasm and confidence to the role. The role also requires a candidate who enjoys problem-solving and can work both as part of a team as well as under their own initiative.
This is a role for someone with confidence and initiative, as well as the maturity required to take responsibility, make decisions and to be confident in your own abilities and potential.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.
