Meter Reader (Brentford)

What’s in it for you?

• Work-life balance: Monday to Friday, 9am–5pm – no evenings or weekends!
• Competitive salary: Starting at £23,000–£25,000 (depending on experience).
• Earn more with performance: Monthly commission opportunities after probation.
• Grow with us: 28 days’ holiday (rising to 33 with service), ongoing training, and progression opportunities.
• We’ve got you covered: Receive all necessary IT, PPE, and meter reading equipment – even a van, if required in the region.

Castle Water is the UK’s largest independent commercial water retailer in the industry, who are pioneering in all aspects, with a strong focus on delivering quality customer services at its core. Having one of the best meter reading performances in the water market, we’re expanding our field team to bring our exceptional service to more businesses.

Why Join Us?

• Dynamic, fast-paced environment: Stay engaged with a mix of field and team work.
• Impactful work: Help businesses monitor water consumption, reduce waste, and ensure billing accuracy.
• Supportive culture: Comprehensive induction, training, and regular team check-ins to ensure your success.
• Commission based performance – Take control and increase earnings engaging with our commission structure that rewards performance based on our core KPI’s productivity, quality and collections.
• Room to grow: Take on progression opportunities, including cash collection roles, and broaden your expertise and commissions.

As a Meter Reader, you’ll be the face of Castle Water, playing a vital role in:

• Conducting routine and special meter readings across an allocated region in the southeast of England. We’ll expect you to cover other regions in the Thames Valley area when required
• Investigating, reporting and escalating unique cases to support colleagues in resolving customer issues and health and safety risks
• Using your skills to capture and verify data via the mobile app which includes meter read, location and occupier details to ensure bills are accurate and reflect real usage.
• Working autonomously and as part of a team to collectively achieve monthly targets
• Occasionally assisting in supply reconnections and other field tasks.
• Delivering exceptional customer service at every interaction.
• Attend monthly team meetings at our Brentford office for regular updates and training

You’ll work both independently and as part of a dynamic, supportive team led by an experienced Team Leader.

We’re looking for enthusiastic, motivated individuals with:

• A full UK manual driving licence (maximum 3 points).
• The physical ability to walk 5+ miles daily, climb stairs, and handle heavy equipment.
• Good geographical knowledge of the Thames Valley region and able to use and follow GPS/satnav platforms.
• A professional attitude, strong communication skills, and a knack for problem-solving.
• IT competency (especially Microsoft Office) and the ability to use GPS/satnav tools.
• Optional: Experience in cash collections or debt resolution is a bonus!

If you’re passionate about delivering quality service, love solving challenges, and want to make a meaningful contribution to the water industry, we want to hear from you.