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Castle Water Limited are seekingĀ Meter ReadersĀ to join our fast-paced Field Operations team.
The Meter Reader role is central to our Field Operations activities in southeast England and provides an opportunity to use a range of relevant skills.
Meter Readers will be allocated a region within the southeast England area that they will cover day to day, with the expectation of covering any other region within the Thames Valley area as and when the business dictates.
As the role is based in the south of England, the candidate must be able to access the Thames Valley region with relative ease and the London office for the monthly team meeting and for any other training or meeting requirements.
Meter Readers have a good support network within the team to help them achieve their potential.
Field Operations supports the wider business fielding requests from various departments. In these cases, a more in-depth visit and report is sometimes required to allow swift resolve of any issues and a high-quality service to our customers.
The working environment is lively and fast paced, requiring individuals to work autonomously and within a team to collectively achieve the monthly targets.
This role is suited to individuals with enthusiasm, confidence, who enjoy problem-solving, are target driven and take pride in being the āfaceā of the business by delivering great customer service.
Performance Indicators
Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.