Payment Advisor

The Payment Advisor role is central to our activities and provide an opportunity to use a range of relevant skills. As a Payment Advisor, you’ll report directly to the Payment Manager and play an integral role in our dynamic SME Billing and Payments team. This role offers a professional and supportive work environment where your enthusiasm, confidence, and problem-solving skills will thrive. In return, you’ll have the opportunity to develop versatile skills that can propel your career forward in various areas of our business.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

You’ll manage your workload effectively and be happy to knowledge-share and support through any tricky issues. Take ownership when things go wrong, ask for help if you need it, and follow problems through to resolution. The Payment Advisor role is varied, and there are always opportunities to use your existing skills as well as to learn new skills. We value our people and thrive on supporting our employees to help them develop and advance in their careers with us.

• Responsible for processing and applying payments to customers’ accounts.
• Deliver excellent customer service to our business water customers
• Respond to payment and billing queries
• Setting up Direct Debits
• Reviewing and recalculating Direct Debit arrangements
• Work with all business areas to resolve problems
• Work collaboratively with your team and the wider business to improve business processes
• Manage workload effectively ensuring all tasks are completed within given timescales
• Take ownership of customer queries and resolve in a timely manner, escalating as appropriate
• We adhere strictly to company guidelines regarding data protection and regulatory compliance

• Enjoys problem solving and resolving complex issues
• Confident in your skills and understanding
• Works fast and accurate
• Experience of office life, probably in an admin role
• Familiar with Microsoft Office, including Word and Excel
• Confident in addressing all aspects of non-escalated customer inquiries, including payment allocation and Direct Debit queries
• Highly organised, reliable, and flexible with a positive attitude
• Ability to work well both collaboratively and autonomously
• Not fazed by a high pressure, fast paced environment, or by working to tight deadlines and at short notice
• Able to communicate with all levels of employees throughout the company