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As part of our commitment to schools, education and to you, our dedicated team will work in partnership with you to reduce your organisation’s water costs, improve efficiencies and help you to meet your environmental and sustainability targets.
During weather-related water outages, or when leaks cause disruption to your water supply, we can provide standby water supplies to meet your needs. It is reassuring to know that you can access water wherever and whenever you need it. Whether it’s simply the supply of bottled water, or bulk supplies and tankered water which need to be delivered to address water supply in emergencies, Castle Water customers are assured of water supply continuity.
Consolidated billing provides a convenient way in which to receive and manage your multi-site costs in one simple invoice. This service is ideal for large, multi-meter and multi-site customers who wish to receive a single invoiced amount for all their water and wastewater charges, requiring just one single monthly payment. For multi-site customers we can also offer billing options that may be more preferential.
Monthly Direct Debit is the easiest way to pay your bills and allows you to spread your water costs evenly over the year. Many customers choose to pay by monthly Direct Debit, just follow the quick and simple process here.
We take meter readings twice a year, or monthly if you are a large site or have a contract stipulating monthly reads. However, you can also provide additional meter reads yourself via our website (here) at any time.
Focus Academy Trust saved £7,500 on their annual water bill by switching to Castle Water as their sole water supplier, enabling them to reduce their water bills and re-direct funds towards front line resources.
When a series of unexpected increased water bills indicated a leak, and call outs from private contractors were unsuccessful, Verulam School turned to Castle Water for support with leak concerns. Castle Water immediately organised a site visit to fix the unrepaired leak and completed a leak allowance application on the customers behalf. This resulted in Verulam School being granted a full leak allowance by their water network Wholesaler of over £13,600.
Kate Locke, Verulam School’s Business Manager, said: “I want to thank Castle Water for all your help in guiding us through this process and securing a leak allowance for the school. As you can imagine, the £13,629.20 allowance is a huge amount for a state school, and we are extremely grateful for all your support.”
Our Additional Services team can work together with you to address the additional water management needs of your organisation and match them to our trusted industry leading partners. We can advise you on a range of additional water management services from Efficiency Audits and Contingency Planning, to trade effluent and wastewater treatments. You can rely on 24/7 support for any unplanned outages, leaks, or Wholesaler disputes.
Understand your bills and usage to boost efficiency, identify opportunities to reduce consumption and ultimately reduce costs.
Know what will happen during an emergency and what your options are if you need much more, or much less, water for temporary periods.
Say ‘goodbye’ to manual meter readings. Accurate remote automatic meter readings, consumption insights, leak alerts and much more.
Demonstrate sustainable practices and achieve significant savings, with cost-effective treatment and disposal of trade effluent waste.
Find and fix leaks, and repair or install new supply pipes and valves to minimise damage, costs and operational downtime.