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The easiest way to pay your bill is by Direct Debit.
Paying online by debit or credit card is quick and easy using our secure payment service.
You can pay securely over the phone from Monday to Friday, 9am-5pm.
With regular monthly payments on Direct Debit, your business is in control. Paying the same amount each month by Direct Debit means you’ll never forget to make a payment and it makes budgeting easier.
We’ll review your payments each year to make sure you’re not paying more than you need to and let you know if your payments need to change.
You can pay directly to our bank using the account details included on your invoice.
Our new bank details:
| Bank: | HSBC UK Bank PLC |
| Account Name: | Castle Water |
| Sort Code: | 40-11-60 |
| Account Number: | 80161942 |
If you choose to pay in this way, you must quote your Castle Water account number (e.g. TW123456789) as the reference, so we can allocate your payment correctly and promptly.
You can pay us by cheque. Simply write your invoice number, business name, customer account number and your postcode on the back of your cheque and post to Castle Water, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.
Important: You must write your invoice number, business name, customer account number, and your postcode on the back of your cheque. If you don’t do this, we will not be able to credit your account properly.
Better still, consider paying by Direct Debit. It’s easy to set up and will help save you time and effort.
You can pay securely over the phone by calling us on 01250 718700 from Mon-Fri, 9am-5pm. Alternatively, if you are a Key Account customer, please call the Key Account Department on 01250 718718.
In order to help us allocate your payment to the correct account, please submit a remittance advice form.
Anyone can use this form. This will help us process and allocate your payment(s) accurately and in good time, especially if you are making a single payment covering multiple accounts, or multiple payments at the same time.
Alternatively, if you’d like to provide your own remittance advice form, please send it to payments@castlewater.co.uk.
