Introducing a new kind of water and wastewater network operator, providing you with a dedicated service, tailored specifically to you.
By choosing Castle Water, you are choosing more than a network operator – you are opting for a partner that provides unmatched control, care, and efficiency in water and wastewater management.
We are now introducing our services as a water and wastewater network owner in order to provide our customers with:
Tailored services built around you
Rapid issue resolution
We believe it’s critical to get it right, first time, every time.
Partner with Castle Water - a network operator who is focused on what you need.
Castle Water is the leader in
challenging monopoly water suppliers
Castle Water is the largest independent water retailer in England and Scotland, with 20% market share in the non-household water retail market. Castle Water was the first independent water retailer in England. and is the only Water Retailer to obtain a Wholesale Authorisation License.
Castle Water is the top-performing large retailer for Market Performance Standards, as published by MOSL with a combined score of 96.98% for the first half of 2024
Castle Water leads in challenging network operators errors, having initiated 100% of Trading Disputes regarding customer issues
Castle Water is the only retailer to have taken water charges to formal Arbitration and to raise a Competition Act complaint about wholesale charges and metering