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7th February 2024 – Castle Water, the UK’s largest independent water retailer, is pleased to announce the acquisition of Brightwater as of 7th February 2024. This acquisition marks another significant step in Castle Water’s ongoing commitment to providing businesses across the UK with market-leading customer service, accurate billing, and innovative water management solutions.
The integration of Brightwater’s customer base into Castle Water will provide customers with access to enhanced services, a broader range of water efficiency solutions, and the most advanced billing and account management systems in the market.
John Reynolds, CEO of Castle Water, commented:
“We are delighted to welcome Brightwater customers to Castle Water. Our priority is to ensure a seamless transition, maintaining the high level of service they expect while offering them the benefits of our industry-leading customer support, competitive tariffs, and expertise in water efficiency. With more five-star Trustpilot reviews than any other water retailer and the most accurate billing systems in the industry, we are confident that Brightwater customers will benefit from this move.”
What This Means for Brightwater Customers
Brightwater customers will now benefit from:
✔ Access to Castle Water’s Customer Portal – allowing easy online account management, bill payments, and meter reading submissions.
✔ Industry-leading customer service – with a UK-based support team available via phone, webchat, and an always-on Virtual Agent.
✔ Advanced billing accuracy – ensuring customers only pay for what they use, supported by Castle Water’s investment in more meter readers than any other retailer.
✔ Expert water efficiency advice – helping businesses monitor consumption, identify cost-saving opportunities, and improve sustainability.
Castle Water will be communicating directly with Brightwater customers to provide full details of the transition, ensuring minimal disruption and a smooth onboarding process.
About Castle Water
Castle Water is the UK’s largest independent water retailer, serving hundreds of thousands of businesses, charities, and public sector organisations. Known for its market-leading performance, award-winning customer service, and commitment to accurate billing, Castle Water continues to drive improvements in the non-household water market.
