Skip to content
Castle Water, the UK’s largest independent business water retailer, is pleased to announce its planned acquisition of Brightwater, a well-established water retailer. The acquisition is scheduled to take effect on 31st January 2025.
This acquisition reflects Castle Water’s continued strategy of responsible growth and customer-focused expansion. It builds on Castle Water’s strengths as the largest independent business water retailer and supports its ambition to offer world-class service to more customers across Scotland and the UK. Castle Water’s transparent approach, customer-first ethos, and commitment to operational excellence have seen the business become the retailer of choice for more than 350,000 business customers nationwide.
Customers joining Castle Water from Brightwater will benefit from a seamless, uninterrupted transition. With extensive experience in onboarding large customer groups and a proven track record of excellence in service delivery, Castle Water is committed to making this process as smooth as possible.
John Reynolds, CEO of Castle Water, said:
“We are delighted to welcome Brightwater customers to Castle Water. Our focus is on providing fair, transparent, and high-quality water services to every customer, and we are committed to ensuring a smooth transition. With our advanced billing systems, self-service customer portal, and award-winning customer support, Brightwater customers will be joining a retailer that prioritises excellence at every level.”
Why Castle Water?
Market-leading Service: Castle Water has more 5-star Trustpilot reviews than all other water retailers combined.
Advanced Technology: Customers gain access to a modern customer portal, enabling online bill payments, meter reading submissions, and account updates 24/7.
Expertise and Experience: Castle Water has been serving business, charity, and public sector customers across Scotland since 2014. With over 350,000 business customers, it is the UK’s most experienced independent water retailer.
Fairness and Transparency: Castle Water champions fairness across the water industry, ensuring clear billing, honest communication, and support for customers to achieve water efficiency.
What happens next?
Brightwater customers will receive more information about the transition in early 2025. Castle Water will create online accounts for new customers on its easy-to-use customer portal, giving them access to key services such as meter reading submissions, billing updates, and self-service support.
Robin Donald, Director for Scotland, Castle Water, said:
“This acquisition demonstrates our ongoing commitment to providing outstanding service to businesses and public sector organisations across Scotland. By integrating Brightwater’s customers into our state-of-the-art platforms, we can deliver a smarter, simpler, and more efficient service to all.”
By acquiring Brightwater, Castle Water builds on its existing strengths as Scotland’s leading independent water retailer, further supporting its ambition to deliver world-class service to businesses, charities, and public sector bodies.
Notes to Editors
Castle Water is the UK’s leading independent business water retailer, founded in Scotland in 2014 and headquartered in Blairgowrie. The company serves over 350,000 business customers across Scotland and England, including many public sector organisations, large corporates, and SMEs. Castle Water is known for its fair, transparent, and customer-centric service, underpinned by award-winning billing systems and advanced customer service platforms.
The company is committed to customer fairness, transparency, and operational excellence. With more 5-star Trustpilot reviews than all other UK water retailers combined, Castle Water sets the industry standard for trusted, high-quality service.
