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Castle Water is proud to announce that it has been shortlisted as one of the top eight businesses in the UK for Customer Satisfaction at the prestigious British Business Awards 2025, in association with NatWest. The shortlist was unveiled today, recognising 143 businesses across 18 award categories.
Castle Water is honoured to be named among leading organisations, including Scottish Water, Wheatley Group, JW Filshill, KDM Group, Miller Homes, MDDUS, and LAR Housing Trust, all vying for the top spot in this category.
The British Business Awards celebrate the outstanding achievements of businesses across the UK, with more than 300 companies submitting entries this year. An independent shortlisting panel carefully evaluated each nomination based on their positive impact on their workforce, sector, and the overall contribution to the British economy. The awards aim to raise £1 million for homelessness charity Social Bite, supporting vulnerable people across the UK.
Josh Littlejohn MBE, Founding Partner and Event Director of the British Business Awards said: “We are so excited to see the event bring together some of the most successful and economical influential people in the UK – to celebrate their success, whilst at the same time raising funds for some of the most vulnerable people in society. Thank you to all of the companies participating in the awards this year.”
Mary Flett, Head of Customer Services at Castle Water said: “We are incredibly proud to be shortlisted. This recognition reflects the hard work, dedication, and commitment of our entire team to delivering exceptional service to our customers every day. We remain focused on continuously improving and ensuring that our customers’ needs are at the heart of everything we do.”
As the UK’s leading independent business water retailer, Castle Water remains committed to delivering exceptional service and customer satisfaction. Being shortlisted for this prestigious award is testament to its dedication to providing the highest quality service to customers. This dedication is reflected not only in our industry recognition but also in the overwhelmingly positive feedback we receive from our customers. Castle Water’s reputation for reliability and excellence is further strengthened, with over 19,400 five-star Trustpilot reviews – more than all other water retailers combined.
Further information on the awards can be found here.
