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SUEZ recycling and recovery UK switches more than 200 UK sites to Castle Water for award winning customer service.
Leaders in sustainable waste management, SUEZ recycling and recovery UK (SUEZ), switched to Castle Water, the UK’s largest independent business water retailer, as its sole business water and wastewater retailer for more than 200 of its UK sites.
The UK waste management company initially switched several of its sites to Castle Water in 2017, following objectives to consolidate its full portfolio with one business water retailer that offered optimum services and solutions.
Extensive solutions for multi-site operations
Impressed with Castle Water’s robust, award-winning customer service and extensive solutions for its large, multi-site operations, SUEZ renewed its contract with Castle Water in 2019 for a further 36 months, with the option to extend the contract for an additional 24 months at time of renewal.
Castle Water now serves SUEZ’s complete business water services portfolio, to include water, wastewater and trade effluent, to more than 200 sites across England.
To rectify previous market errors and ensure accurate billing, Castle Water prioritised a data cleanse of SUEZ’s entire billing system. Thanks to Castle Water, SUEZ now has confidence in its water and wastewater charges.
Consolidated billing and 24/7 emergency support
SUEZ now benefits from a tailored service from the UK’s leading independent water retailer. Castle Water provides water efficiency and water management support, 24/7 emergency support, and as a multi-site customer, Castle Water’s consolidated billing solution simplifies billing and cost management. Castle Water’s online customer portal, gives SUEZ control to manage its account portfolio online, with tools to view bills, submit meter readings, view all transactions, view consumption data, and use the interactive map to find water meters.
As a Castle Water customer, SUEZ also receive trade effluent technical support and market-leading trade effluent services. Castle Water further support SUEZ in the managing of trade effluent consent applications, in both the pre- and post- application process. In addition, Castle Water work to liaise with Wholesalers on the customer’s behalf to immediately resolve any external water network issues and to ensure correct charges.
Exceptional service, efficiencies and cost savings
Julie Swanepoel, Procurement Officer at SUEZ, said: “Castle Water continue to provide exceptional service and support. Consolidating all our sites with Castle Water has generated real efficiencies and cost savings, and they deliver vital support in the management of our business water across the UK. Their additional water services and water efficiency measures offer added value and environmental benefits and highlight our aligned sustainability values.”
Eamonn Treanor, Head of Relationship Management at Castle Water, commented: “We are delighted to continue working with SUEZ recycling and recovery UK to provide industry-leading water services and solutions to improve water efficiency. We are committed to supporting all of our customer’s water requirements through our range of tailored services and dedicated team, and continue to invest heavily in our award-winning customer service offerings. By providing personalised services, Castle Water ensures the delivery of all customers business water needs, to maximise efficiency and reduce costs.”
