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2024 marks the 10th year of partnership between NFUS and Castle Water. For too long, farmers and growers had been left out of the benefits of the competitive water market in Scotland, that’s why we chose to partner with NFUS partnered and offer a deal that secures preferential water and wastewater rates for NFUS members.
We estimate we are currently saving NFUS members £39,000 on annual bills. We haven’t yet found a NFUS member who pays water charges where we can’t offer worthwhile savings. The partnership between NFUS and Castle Water was the first affinity partnership in the water sector, and we continue to look for opportunities to support NFUS.
Our affinity partnership with NFUS delivers worthwhile savings, and with a smooth switching process, straightforward billing, simple ways to manage your account online, support to improve sustainability, and specialised Agriculture Wastewater Treatment Services, we have everything you need get the most from your water services in Scotland. Our Scotland-based team handle the switch for you.
Other water retailers fail to take over 20% of the meter readings for which they are responsible, and it’s strongly suspected that they have a much higher failure rate with rural customers. We’re the only water retailer that’s invested in our own meter reading team and we achieve on time readings in 99% of cases in Scotland. We make it easy for our customers to submit their own water meter readings online all year round to keep bills low.
Unlike other business water retailers, our quotes don’t have hidden retail fees in the small print, and we don’t do exit charges. We have more 5-star customer reviews and more directly employed meter readers than any other UK water retailer.