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Water leaks are usually unexpected, often invisible, and can be very costly. A moderate leak (1 litre per second) on the mains could significantly impact efficiency, adding approximately £55,000 to an annual water bill.
If you suspect you have a leak, first read our leak assistance guide. Working with our partners, M&S Water Services, we can help pinpoint a leak and carry out any repairs necessary.
Indications that a hidden leak may be present include:
Pipes can fail at any time, but the following factors increase stress on pipes and joints, making leaks more likely:
Where the water is showing is not always where the leak is located. Our partners have highly trained leak detection specialists who use a range of equipment to prove where the location of the leak is before they start their work.
As part of a site survey, the following things can be completed:
During the leak detection procedures, there should be no disruption to the water mains or site operations. In cases where what they are doing will affect you, M & S Water are committed to being as flexible as possible. They can work out of hours or at weekends.
Various techniques are employed to firstly narrow the search for the leak into a zone and then pinpoint the leak, typically to less than half a metre. Some of the techniques employed are described below:
Fill out the form and someone from M&S Water Services will be in touch.
Submit regular meter readings to ensure your bills reflect your consumption patterns.
Don't let overpayments drain your resources. Submit readings to only pay for what you use.
By tracking your business's water usage, you can catch leaks early and prevent unnecessary water wastage.
Unlock substantial savings by identifying and rectifying inefficiencies in your water consumption.
We use your meter readings to calculate your bills to help ensure your business only pays for the water being used. Submitting a meter reading may be additionally important for customers with a reduction in water consumption, to help reflect a change in water usage in your bills.
We encourage all customers who can safely access their water meters to submit monthly meter readings on your online account.