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Understanding your water bills should be simple. A very common problem for businesses across the UK, especially those who have just moved into new premises, is the lack of information on who their business water supplier is. It is one of the most common questions new customers ask for help with when they first contact Castle Water.
If you are thinking of switching provider, or want to know who your current supplier is to get help with a problem, Castle Water is here to help.
So you’ve searched high and low for bills and are none the wiser as to who your supplier is. Castle Water can help. Just follow these steps:
If you are wondering how to find out water rates for your business, you should follow these steps but talk directly to the current supplier, who will have to tell you your tariffs and how they have been calculated. Make sure you ask for a physical copy or email of your charges so you can see how your bill is laid out.
When new customers first get in touch with Castle Water, one of the first questions frequently asked is “Why am I with this supplier?”. It is often the case that businesses have what is sometimes referred to as a legacy provider.
When the water market was deregulated, your regional water network (previously the provider) had to move the responsibility to a water retailer like Castle Water. While it meant customer services weren’t interrupted, it left many businesses in a situation where all of a sudden bills might change, and they’re not getting their money’s worth.
You may be with one of these legacy providers right now and not know it. If you think you are and think there’s a better deal to be had, get in touch today.
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Affinity Water |
0345 357 2407 |
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Albion Water |
0800 917 5819 |
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Anglian Water & Hartlepool |
0800 145 145 |
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Bournemouth Water |
01202 590 059 |
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Bristol Water |
0345 702 3797 |
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Cholderton & District Water |
07437 445 863 |
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Essex & Suffolk |
0345 717 1100 |
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Northumbrian Water |
0345 717 1100 |
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Portsmouth Water |
0239 244 9081 / 0239 247 7999 |
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Scottish Water |
0800 077 8778 |
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Severn Trent Water |
0800 783 4444 |
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South East Water (6am to 10pm Mon – Sun) |
0333 000 0018 |
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South East Water (out of hours) |
0333 000 0365 |
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Southern Water |
0330 303 0368 |
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South Staffs Water |
0330 123 0116 |
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South West Water |
0344 406 8053 |
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Sutton & East Surrey Water |
01737 772000 |
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Thames Water |
0800 316 9800 |
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United Utilities |
0345 672 3723 |
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Wessex Water |
0345 600 4600 |
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Yorkshire Water |
0333 414 9040 |
Water bills shouldn’t be a headache, but they can be. There are instances where a business might not know who their water supplier is, yet get a bill from a water retailer which only charges for wastewater.
In this instance, it will be due to the previous owner/occupant of the business choosing a different supplier for water in/water out, or that the water retailer does not cover wastewater.
If this is a headache you want to avoid altogether, you’ll be happy to know Castle Water does indeed help with wastewater management & trade effluent charges.
It is also quite common for businesses operating across multiple locations, especially those in several counties, to find that supplier changes from one location to the next. Again, it is something that can waste time and cause billing issues.
Forego those problems by talking with our water experts about consolidated billing options.